PitStop Privacy Policy
PitStop ("the app") is operated by Grace Network ("we", "us"). It connects customers who need a tyre callout in the United Kingdom with drivers and shops who provide the service. This policy explains what information the app collects, why, and the choices you have.
1. Information we collect
| Information | Who it applies to | Why we use it |
|---|---|---|
| Name and phone number | Customers and drivers | To create your booking or profile and let the matched driver or customer contact you. |
| Email address | Drivers | To sign in and manage your driver account. |
| Vehicle registration and booking details (address, tyre issue) | Customers | To send your request to a driver and complete the job. |
| Precise location | Customers (while using the app); drivers (while online) | Customers: to show nearby vans and shops and give the driver your callout location. Drivers: to appear on the live map and navigate to jobs. Drivers' location is shared while they are online, including when the app is in the background, shown by an ongoing notification. |
| Photos | Customers and drivers | Proof and tyre photos you choose to take or upload for a job or receipt. |
| Anonymous account ID | Customers | Customers are signed in anonymously, with no password, so you can see only your own bookings. |
| Device token, app settings | Everyone | To send booking notifications and remember your preferences. |
| Subscription status | Drivers | To confirm an active Google Play subscription or free trial. We do not see or store your card details. |
2. How we use your information
- To match customers with drivers and shops, and to run bookings, tracking and receipts.
- To send notifications about your booking or incoming requests.
- To manage driver accounts, free trials and subscriptions.
- To keep the service secure, prevent misuse and fix problems.
We do not sell your personal information and we do not use it for advertising.
3. Who we share it with
- Other users, as needed for a job. A driver who accepts your request sees your name, phone number, vehicle registration and location. You can see the matched driver's name, phone and live location. Drivers who are online appear on the map to nearby customers.
- Service providers that process data on our behalf: Google Firebase (authentication, database, file storage, cloud functions, push notifications), Google Maps (map display) and Google Play (subscriptions and billing).
- Legal reasons. If the law requires it, or to protect the safety of users.
4. Permissions the app asks for
- Location: optional for customers. If you decline, the map is centred on the United Kingdom instead. Drivers need it to go online.
- Camera / photos: only when you choose to add a photo.
- Notifications: to alert you to booking updates and new requests.
You can change these at any time in your device settings.
5. Retention
We keep booking and account information for as long as it is needed to provide the service and meet legal and accounting obligations. A driver's live location is only kept current while they are online and is hidden from the map shortly after they go offline.
6. Your rights and deleting your data
You can ask to see, correct or delete the personal information we hold about you, or to delete your account entirely. Email hello@gracenetworks.site from the contact details linked to your account and we will respond within a reasonable time. If you are in the UK, you may also complain to the Information Commissioner's Office (ico.org.uk).
7. Security
Data is sent over encrypted connections and stored with Google Firebase, with access rules that limit what each user can read. No system is completely secure, but we work to protect your information.
8. Children
PitStop is not intended for children under 16 and we do not knowingly collect their information.
9. Changes to this policy
If we change this policy we will update the date above. Material changes will be highlighted in the app or on this page.
10. Contact
Grace Network
hello@gracenetworks.site